Major retailers in the US have started contacting customers to inform them their Nintendo Switch 2 pre-orders have been canceled just days ahead of the console’s formal release.
Dozens of posts have appeared on social media from customers of Walmart, Target, and GameStop, complaining that their pre-orders have been canceled, sometimes without notice.
Some customers report that they have been told the retailers were “out of stock,” while others have been told there was a problem with processing payments, which they refute.
This Walmart customer service representative reportedly told one customer: “I regret to inform you that the order has been canceled due to a large number of orders.”
“We have identified a small group of customers whose orders were unfortunately affected by a system error,” Target has said in a statement to press. “We recognize how exciting this new product launch is, and are working to ensure these customers are taken care of.”
This news comes just days after UK games retailer GAME similarly issued a statement admitting it had to cancel “some” Nintendo Switch 2 pre-orders last week. The company, which is owned by Sports Direct owner Frasers Group, did not explain why orders had to be canceled or clarify how many orders were affected, but apologized in a statement posted on its website and on social media, blocking replies.
Nintendo Switch 2 is slated to release worldwide on June 5. Nintendo has previously said it is committed to making its products “as obtainable as we possibly can” amid fluctuating market conditions due to the US tariffs.